Have you heard of Starbucks or Ritz-Carlton? Of course you have. Why? It’s because they have mastered their Brands by providing very consistent guest experiences. Such guest experiences aren’t just for the hospitality industry -- in fact, a good quality, key touch point Client experience or journey can be the difference between a transitional vs. a Client-for-life business relationship. With CENTUM’s technology-agnostic 12-step Client Journey, we provide you the tools and resources to implement a customizable Client Journey in your business almost at the click of a button.